Privacy Policy

Last Updated: 3 July 2025

1. Introduction

As Diandra Istanbul ("we", "us" or "company"), we attach great importance to the privacy and security of your personal data. This Privacy Policy aims to inform you about how we collect, use, process, store, share and protect your personal data within the scope of the services we offer through www.diandraistanbul.com ("Site"). This policy applies to the data collected during the sale of necklaces, earrings, rings and similar products on the e-commerce platform operated by Diandra Istanbul.

This Privacy Policy has been prepared in accordance with relevant data protection laws such as the Personal Data Protection Law No. 6698 ("KVKK") and the European Union General Data Protection Regulation ("GDPR"). By using the Site or utilising our services, you agree to the practices set out in this policy.

2. The Data We Collect

In order to provide you with better service, we may collect the following categories of personal data:

• Credentials Name, surname, gender, date of birth.
• Contact Details: E-mail address, telephone number, delivery address, billing address.
• Payment Information: Credit card details, bank account details (only processed by payment providers for payment transactions).
• Transaction Information: Order history, purchased products, return requests, customer reviews.
• Technical Data: IP address, browser type, device information, operating system, the way you use the Site (for example, pages visited, click history).
• Marketing and Communication Data: Your promotional preferences, your permissions for communication via email or SMS.
• Cookies and Similar Technologies: Data collected through cookies and similar technologies to analyse your use of the Site.

3. Data Collection Methods

Your personal data may be collected in the following ways:

• Direct from You: The information you provide when registering on the site, placing an order, filling out the contact form or contacting our customer service.
• Automatically: Data collected through cookies, pixel tags and other tracking technologies when you visit the Site.
• Third Parties: Information received from third parties such as payment providers, shipping companies or our business partners.

4. Purposes of Use of Data

We may use the personal data we collect for the following purposes:

• Service Provision: Processing your orders, completing payments, delivering products and providing customer service.
• Personalisation: To offer you special product suggestions, to provide information about campaigns and promotions.
• Analysis and Improvement: To analyse site performance, improve user experience and improve our services.
• Marketing: To send you information about promotions and campaigns by e-mail, SMS or other communication channels, if you have given your consent.
• Legal Obligations: Comply with tax, accounting and other legal requirements.
• Security: Ensure site security, prevent fraud and detect malicious activities.

5. Sharing of Data

We may share your personal data with third parties in the following circumstances:

• Service Providers: Trusted partners who perform functions such as payment processing, shipping services, hosting services and analytics services.
• Legal Obligations: When it is necessary to share data in accordance with a court order, official authority request or applicable law.
• Business Partners: With our business partners for marketing and promotional activities, if you give your consent.

When sharing your data, we only share the minimum information that is necessary and ensure that third parties only use this data for the stated purposes.

6. Cookies and Similar Technologies

We use cookies and similar technologies on our website. Cookies are small data files stored in your browser and are used for the following purposes:

• Mandatory Cookies: Necessary for the basic functionality of the Site (for example, basket management).
• Analytical Cookies: To analyse site usage and measure its performance.
• Marketing Cookies: To provide you with customised advertisements and measure campaign effectiveness.

You can manage your cookie preferences through your browser settings. However, blocking mandatory cookies may cause some functions of the Site not to work.

7. Data Security

We take the following measures to ensure the security of your personal data:

• Data encryption with SSL (Secure Sockets Layer) technology.
• Use of secure payment gateways.
• Only authorised personnel have access to the data.
• Regular security audits and updates.

However, remember that data transmission over the internet is not completely secure. Whilst we do our best to ensure the security of data, we cannot guarantee absolute security.

8. Data Retention Period

We retain your personal data only for as long as necessary for the purposes set out in this policy. If longer retention periods are required for legal obligations or dispute resolution, the data may be retained for that period. For example:

• Order information is stored for 5 years in accordance with tax and accounting laws.
• The marketing data is stored until you withdraw your consent.

9. Your rights

You have the following rights under KVKK and GDPR:

• Right of Access: Find out which of your data we process.
• Right of Correction: Request correction of incorrect or incomplete data.
• Right to Delete: Request deletion of your data ("Right to be Forgotten").
• Right to Restrict Processing: Restrict the processing of your data.
• Data Portability: Request the transfer of your data to another controller.
• Right of Objection: Object to the processing of your data for marketing purposes.

To exercise these rights destek@diandraistanbul.com You can send an e-mail to the address. Your requests will be answered within 30 days at the latest.

10. Third Party Links

Our Site may contain links to third party websites or services. We are not responsible for the privacy practices of these sites. When you visit such sites, we encourage you to review their respective privacy policies.

11. Children's Privacy

Our website does not provide services for persons under the age of 18. We do not knowingly collect personal data from individuals under the age of 18. If we notice such a situation, we delete the relevant data immediately.

12. International Data Transfer

Your data may be transferred to countries outside the European Economic Area (EEA) for the provision of our services. In this case, adequate protection measures are taken in accordance with the GDPR and KVKK (e.g. Standard Contractual Clauses).

13. Privacy Policy Updates

We may update this Privacy Policy from time to time. In case of significant changes, we will notify you by e-mail or through the Site. We encourage you to check the updated policy regularly.

14. Contact Information

You can contact us for questions or complaints about our Privacy Policy:

Email: destek@diandraistanbul.com
Address: Diandra Istanbul, Istanbul, Turkey
Telephone: 0542 326 20 40

In addition, you have the right to file a complaint to the Personal Data Protection Authority within the scope of KVKK.