Cookie Policy

Last Updated: 3 July 2025

1. Introduction

As Diandra Istanbul ("we", "us", "our"), we use cookies and similar technologies when you visit our website located at www.diandraistanbul.com ("Website") or use our services. This Cookie Policy explains what cookies and similar technologies are, how we use them, what types of cookies we use, the information we collect with cookies and how we use this information. We also provide information on how you can manage your cookie preferences.

This policy has been prepared in accordance with the Personal Data Protection Law No. 6698 ("KVKK"), General Data Protection Regulation ("GDPR") and other relevant legal regulations. Our Cookie Policy aims to transparently provide information on the use of cookies to protect your privacy and improve your user experience during your use of our Website.

2. What is a Cookie?

Cookies are small text files that are saved on your device (computer, tablet, smartphone, etc.) when you visit a website. Cookies are used for various purposes, such as increasing the functionality of our website, improving the user experience, analysing site traffic and providing you with personalised content or advertising. Cookies are usually placed on your device through your browser and can be managed through your browser settings.

Similar technologies (e.g. pixels, local storage, web beacons) also work in a similar way to cookies and the term "cookies" is used in this policy to include such technologies.

3. Types of Cookies and Purposes of Use

We use different types of cookies on our Website. Below, we explain in detail the types of cookies we use and their intended use:

3.1. Mandatory Cookies

Mandatory cookies are cookies that are necessary for our Website to fulfil its basic functions. These cookies enable users to browse our Website, add products to the basket, complete payment transactions and use other basic functions. Without these cookies, our Website cannot function properly.

• Example Usage: Logins, remembering the contents of the basket, secure payment transactions.
• Data Collected: Session IDs, technical data (e.g. browser type, IP address).
• Duration: It is usually stored for the duration of the session and deleted when the browser is closed.

3.2. Performance and Analytical Cookies

These cookies are used to analyse the performance of our Website and to understand user behaviour. For example, we use these cookies to understand which pages are visited the most, how long users spend on our Website or which products are of more interest.

• Example Usage: Measuring site traffic, analysing user behaviour.
• Data Collected: Time spent on the page, click data, navigation paths.
• Duration: It is usually stored for a certain period of time (for example, 1 year).

3.3. Functional Cookies

Functional cookies are used to ensure that our Website is user-friendly and to remember user preferences. For example, we may use these cookies to remember your language selection or region settings.

• Example Usage: Language selection, theme settings, user name recall.
• Data Collected: User preferences, session information.
• Duration: It can be stored for variable periods of time depending on user preference.

3.4. Advertising and Targeting Cookies

Advertising cookies are used to provide you with adverts tailored to your interests and to measure the effectiveness of advertising campaigns. These cookies are used to personalise the advertisements you see on our Website or other platforms.

• Example Usage: Targeted ad serving, measuring ad performance.
• Data Collected: Interests, browsing habits, demographic information.
• Duration: It varies depending on the policies of the advertising providers.

3.5. Third Party Cookies

Our Website may also use third-party cookies placed by our business partners or service providers. These cookies are necessary, for example, for social media integrations, payment systems or analysis tools.

• Example Usage: Social media sharing buttons, payment gateways.
• Data Collected: Depends on the policy of the third party.
• Duration: It is stored for the period determined by the third party.

4. Data Collected with Cookies

The data collected through cookies is generally categorised into the following categories:

• Non-Personal Data: IP address, browser type, device type, operating system, browsing times on our Website and click data.
• Personal Data: Your login details, language preferences, basket content or interest data used for ad targeting (only with your explicit consent).

The processing of personal data is carried out in accordance with the relevant data protection laws such as KVKK and GDPR. For more information about the processing of your personal data, you can review our Privacy Policy.

5. Purposes of Use of Cookies

We use cookies for the following purposes:

• To ensure the proper functioning of our website.
• Personalising and improving the user experience.
• To analyse and improve the performance of our Website.
• Optimising advertising and marketing activities.
• Supporting security measures (for example, session authentication).
• To fulfil our legal obligations.

6. Managing Your Cookie Preferences

You can use one or more of the following options to manage your cookie preferences:

6.1. Cookie Consent Tool

When you first visit our Website, you may encounter a cookie permission tool (pop-up) where you can specify your cookie preferences. You can choose which types of cookies you want to accept through this tool. You can update your preferences at any time via the "Cookie Settings" link at the bottom of our Website.

6.2. Scanner Settings

You can manage cookies, block cookies or delete existing cookies in the settings section of your browser. For methods of managing cookies in popular browsers, you can visit your browser's help or support page.

Please note that if you disable mandatory cookies, some functions of our Website may not function properly.

6.3. Third Party Cookies

To disable third-party cookies, you can follow the instructions set out in the privacy policy of the relevant third party.

7. Storage Period of Cookies

The storage period of cookies varies depending on the type of cookie:

• Session Cookies: It is deleted when you close your browser.
• Permanent Cookies: It is stored on your device for a certain period of time (e.g. 1 month, 1 year) or remains until you delete it manually.

The retention period for each cookie is specified in our cookie consent tool or in the policy of the relevant third party.

8. Data Security

We take appropriate technical and organisational measures to ensure the security of data collected through cookies. However, we remind you that data transmission over the internet is not completely secure. Therefore, we recommend that you exercise caution when sharing your personal data.

9. Third Party Links

Our Website may contain links to third party websites or services. The cookie policies and practices of these third party sites are not under our control. Therefore, we recommend that you review the cookie and privacy policies of these sites.

10. Children's Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that the data of an individual under the age of 18 has been collected, we will take steps to delete that data immediately.

11. Changes in Cookie Policy

This Cookie Policy may be updated from time to time due to changes in legal regulations, updates to our services or other reasons. Changes to the Policy take effect on the date of publication on our Website. In case of significant changes, we may use appropriate methods to inform you (for example, e-mail notification or an announcement on our Website).

12. Communication

You can contact us for your questions, comments or complaints regarding our Cookie Policy:

Email: info@diandraistanbul.com

Address: Diandra Istanbul, Istanbul, Turkey

You can also contact us within the scope of KVKK or GDPR to exercise your rights regarding the processing of your personal data. We will respond to your requests as soon as possible and within the relevant legal deadlines.

13. Legal Basis

This Cookie Policy has been prepared in accordance with the following legal regulations:

• Law No. 6698 on the Protection of Personal Data (KVKK)
• General Data Protection Regulation (GDPR)
• Electronic Communication Law and related legislation

Our use of cookies is based on your explicit consent or our legitimate interests.

As Diandra Istanbul, we value your privacy and are committed to being transparent about the use of cookies. By using our Website, you agree to the use of cookies as set out in this Cookie Policy.